It goes without saying that happy borrowers are profitable borrowers. In a tough market, though, customer satisfaction might not always feel like top priority. The value of customer satisfaction is...
Technology has impacted virtually every industry, particularly the financial sector. Whether it’s the development of new forms of currency or expanding how and where investors can trade,the financi...
Mobile food-delivery apps offer multiple status alerts when we order a $10 pizza. Shipping companies let us not only see every step in a $40 package’s journey but reschedule delivery or redirect th...
This white paper offers ideas on Maxwell focuses on three areas, validated by industry thought leaders and studies, to put your lending business on a path to stronger profitability as the market sh...
This paper is the Credit Union National Association’s (CUNA) comprehensive response to the various requests for information (RFIs) issued by the Bureau of Consumer Financial Protection (Bureau or C...
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in com...
In this paper, we study the effects of FinTech lending on the U.S. mortgage market. Our main hypothesis is that the FinTech lending model represents a technological innovation that reduces friction...