The Learning Center
Our Learning Center ensures that every reader has a resource that helps them establish and maintain a competitive advantage, or leadership position. For instance, loan originators and brokers will have one-click access to resources that will help them increase their productivity. Search topics by category and keyword and generate free videos, webinars, white papers and other resources. If you would like to add your content to the learning center, please click here or email Tim Murphy at firstname.lastname@example.org.
- Wednesday, 09 June 2021
Conversational AI tech, “Robin,” holds conversations with clients to collect information, field questions
June 8, 2021 McKinney, TX — Marlton, N.J.-based National Integrity Title Agency, a full-service settlement services and title insurance company, has deployed “Robin,” conversational AI-powered technology designed to manage routine and recurring conversations with clients without the need for human involvement.
“Robin” is a custom-branded version of “Alanna,” developed by the McKinney, TX-based firm alanna.ai. The technology helps title agencies collect information, field routine questions and engage in recurring conversations with REALTORS, homebuyers and sellers via SMS text or web chat.
“Exceptional client service is our mission,” said George E. Dufield, Sr., CEO and Co-Owner of National Integrity Title Agency. “Robin handles the typical questions or information requests that staffers need to manage hundreds of times a month, allowing our team to focus on smoother, faster closings. Our clients are satisfied with their conversations with Robin, and our staff is free to spend more time and focus on things like customer interaction on more complex issues or, simply doing what it takes to produce a trouble-free closing.”
“Title agents have told us again and again that, especially at the end of the month, they struggle to actually get closings done because they are inundated with recurring—yet important—calls and emails with questions like ‘When is my closing scheduled?’ or ‘What do I need to bring with me?’ said alanna.ai President Hoyt Mann. “These are important questions, and important to exceptional customer service, but we’ve found that when people can get the information they’re seeking 24/7 via text or web chat and their inquiry is satisfied completely, they’re perfectly happy interacting with a conversational AI assistant instead of a person. And they’re even more satisfied when closings happen as quickly as they possibly can because the title agency is not spending its time on the phone or sending emails. In that sense, Robin is a customer service superhero.”Read more...
- Wednesday, 09 June 2021
June 8, 2021 Philadelphia, Pennsylvania –Loan origination system developer LendingPad has integrated with LodeStar Software Solutions’ rate calculator platform to streamline the origination and closing process for clients.
The integration will allow mortgage lenders using the LendingPad platform (and their applicants) to search and compare loans with accurate rates and cost estimates included.
Founded in 2013 and utilized by thousands of originators nationwide, LodeStar helps mortgage originators effectively manage their third-party closing costs to save both time and money as well as maintaining TRID (TILA-RESPA Integrated Disclosure Rule) compliance. Quotes are automated in the lender system and 100% guaranteed for accuracy.
Leveraging from a highly scalable cloud infrastructure, LendingPad is a web-based, end-to-end LOS that focuses on streamlining the back-office operations for lenders to improve efficiency, reduce costs and help loan originators focus on their production.
“As we enter one of the strongest purchase markets we will have seen in years, lenders will be taking aggressive steps to compete for market share, including streamlining processes and improving the borrower experience,” said Jim Paolino, CEO of LodeStar. “Both LodeStar and LendingPad were built upon the same, supporting premise: make the mortgage transaction smoother, faster and more efficient. This integration will only help advance that objective.”
Dan Okavage, an independent originator from The Okavage Group, has seen strong results from the integration while working with Concord One Financial. "With just a few clicks, I am able to guarantee my fee sheet is spot on for compliance and zero chance for tolerance cures,” he said. “For the loan officer that is licensed in multiple states, this is totally worth the time saved from manual inputs. And it’s effective for single broker owners as well as multiple LOs.”Read more...
AmeriSave Leveraging DocMagic Technology to Scale Operations, Elevate the Borrower Experience and Maximize Productivity
- Wednesday, 09 June 2021
DocMagic’s Total eClose™ platform and document preparation software helps leading lender effectively manage expansion and grow strategically
TORRANCE, Calif., June 9, 2021—DocMagic, Inc., the premier provider of fully-compliant loan document preparation, automated regulatory compliance, and comprehensive eMortgage services, announced that AmeriSave Mortgage Corporation, one of the fastest-growing privately-held mortgage lenders in the nation and a pioneer in digital origination, is utilizing its document preparation solution and Total eClose™ platform to drive digital mortgage efficiency.
AmeriSave has grown exponentially over the past several years, in part, by strategically leveraging DocMagic’s technology to establish system-wide interoperability, enterprise scalability, newfound business process efficiencies, elevated customer service, and compliance adherence. DocMagic’s document preparation solution, eSigning, and eClosing technology has helped AmeriSave operate smoothly throughout a volume intensive environment and enhanced the self-service borrower experience.
"DocMagic has been a wonderful partner to work with throughout the pandemic and re-fi boom, proving to be a key technology partner that has helped rapidly scale AmeriSave," said AmeriSave CIO, Magesh Sarma. "We look forward to continuing our partnership with DocMagic to establish even more efficiencies for our customers and internal teams."
DocMagic’s solutions integrate tightly with AmeriSave’s proprietary built loan origination system (LOS), which focuses heavily on streamlining the lending process by removing manual touch points using total workflow automation, task management, event triggers, auto calls to vendors, and more. Many of DocMagic’s functions automatically occur at the appropriate time within the workflow of AmeriSave’s LOS --- without any human intervention whatsoever. This has maximized employee productivity throughout the lending process, not only with DocMagic but with many of AmeriSave’s vendor partners.
AmeriSave has effectively managed its growth by designing and implementing systems and processes that have been paramount to the company’s continued success. DocMagic’s Total eClose platform has helped AmeriSave expand during the re-fi boom and over the course of the pandemic, with simple and intuitive interfaces for borrowers.
“AmeriSave understands the importance of always ensuring that borrowers have as many options and tools as possible available at their fingertips to walk away with a good experience that ultimately creates repeat business,” stated Dominic Iannitti, president and CEO of DocMagic. “Everything we do at DocMagic places ease of use, simplification, and elegant design as a top innovation priority, which is reflected by AmeriSave’s ongoing achievements. We are elated that AmeriSave is having such immense success with our technology.”
Total eClose™ is DocMagic’s single-source eClosing solution. It fully automates the closing workflow while leveraging the precision-based accuracy of its intelligent, dynamic document generation capabilities and compliance engine. DocMagic ensures that data and docs are consistent and accurate throughout the origination and closing process.
AmeriSave has been very successful as an industry leader in digital origination with simplified self-service options for borrowers to engage the loan process directly. Ease of use among DocMagic’s solutions was cited by AmeriSave as a key component of the lender’s self-service consumer direct lending model. Its early adoption to go digital coupled with the company’s commitment to make attaining a home loan as easy as possible for borrowers has been widely recognized and lauded by borrowers. AmeriSave has consistently been ranked a leading lender in the mortgage industry for customer satisfaction, as rated by actual consumers.
Moving forward, AmeriSave has plans to also implement DocMagic’s remote online notarization (RON) capability, eNotes, and eVault to establish further lending efficiencies.Read more...