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Learning (12)

MITIGATING THE RISK THAT HIDES IN CLOSED LOAN FILES

By Michael O’Connell Due diligence has taken on an entirely different shape in the post financial crisis world. Increasingly, regulators, investors and banking executives are looking deeper into the individual loan files whenever a pool of loans sells, is acquired through merger or is securitized. The industry has come to the realization that if we… Read more...

MITIGATING THE RISK THAT HIDES IN CLOSED LOAN FILES

By Michael O’Connell Due diligence has taken on an entirely different shape in the post financial crisis world. Increasingly, regulators, investors and banking executives are looking deeper into the individual loan files whenever a pool of loans sells, is acquired through merger or is securitized. The industry has come to the realization that if we… Read more...

FOUR WAYS TO USE PROPERTY RECORDS TO UNCOVER HIDDEN RISKS

By Michael O’Connell Mortgage lenders and servicers who operate in the secondary market are familiar with the documentation requirements to ensure smooth transitions of their assets into that market but often overlook a critical element: property records. This paper is designed to give step-by-step guidance on how to use property records to ensure a clear… Read more...

BEST PRACTICES FOR PARTNERING WITH A LIEN RELEASE PROVIDER

By Danny Byrnes, VP Sales and Marketing This white paper is written for mortgage servicers that manage the lien release process as a final step in processing mortgage loan payoffs. This report covers best practices for managing third-party service providers for the processing of lien release documents, with attention to requirements dictated under today’s regulatory… Read more...

Improving the Borrower Experience for Profitable Growth and Competitive Differentiation

It goes without saying that happy borrowers are profitable borrowers. In a tough market, though, customer satisfaction might not always feel like top priority. The value of customer satisfaction is hard to measure, and many a customer satisfaction initiative has failed because it was built upon a flawed understanding of customer profitability. But with hair-thin margins and a host of market challenges ahead, lackluster customer… Read more...

The Future of Finance

Technology has impacted virtually every industry, particularly the financial sector. Whether it’s the development of new forms of currency or expanding how and where investors can trade,the financial industry is evolving at an unprecedented rate. Mobile apps, online lending platforms, and smaller, more agile organizations are successfully competing with large, established firms.   Read more...

Digital Mortgage Nirvana

Mobile food-delivery apps offer multiple status alerts when we order a $10 pizza. Shipping companies let us not only see every step in a $40 package’s journey but reschedule delivery or redirect the package mid-route. Amazon’s “Mayday” button lets us instantly connect with a live support agent when we can’t figure out how to rent a $2.99 movie. So… Read more...

3 Steps to Profitable Growth

This white paper offers ideas on Maxwell focuses on three areas, validated by industry thought leaders and studies, to put your lending business on a path to stronger profitability as the market shifts. Frankly, the smartest, most nimble lenders should not let such a major market shift go to waste. Lenders that can establish these… Read more...

CUNA’S COMMON-SENSE REFORMS TO BUREAU OF CONSUMER FINANCIAL PROTECTION RULES AND PROCEDURES

This paper is the Credit Union National Association’s (CUNA) comprehensive response to the various requests for information (RFIs) issued by the Bureau of Consumer Financial Protection (Bureau or CFPB) in the spring of 2018.Credit unions are the original consumer financial protectors. Because of their not-for-profit, cooperative ownership structure, credit unions do not face the same… Read more...

Complaint collection

This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume. Read more...

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