Estimated reading time: 3 minutes, 9 seconds

Winning in the Age of the 'Attention Economy'

By Pat Sherlock, Founder QFS Sales Solutions

Most originators understand that their job is to influence prospects to buy their products and services. Whether it is targeting a new referral source or a borrower, all sales professionals face the same challenge: to move prospects from "I'm not sure" to "Yes, I want to make a change."

[caption id="attachment_9789" align="alignright" width="300"]Sherlock: not having an accurate view of sales performance is a recipe for disaster Pat Sherlock[/caption]

Influencing is at the center of a successful selling process. Originators who do it best become top producers. Top producers have the pull, clout, and sway to take control of the sales call and help prospects make a decision.

Less successful originators are weak at influencing prospects and feel that their only job is to educate a buyer on their options and the process. These originators haven't mastered influencing and will struggle in our new "attention economy" where being discovered is now more important than ever. Social media platforms are an important tool for sales professionals to cultivate influence among referrals sources and prospects.

Being discovered and becoming an influencer is not a new phenomenon. In the past, influencers mainly came from the entertainment and sports industries. Now, sales professionals must be discovered and be influencers. Being an employee of a large lender isn't enough to gain the visibility needed to resonate with prospects and capture new business. Staying on the sidelines in selling and operating off the lender's brand doesn't work like it once did.

Today, anyone can become an influencer because of social media. To those who want to be successful influencers, social media provides a mechanism to display one's expertise and share it with people they don't know. All it takes is effort, commitment and discipline--the foundations of success in life.

Why should this matter to originators?

Social selling is no longer something that can be ignored. Sales professionals must be active on social media and form a community of followers who will market for them. Social media gives originators an opportunity to establish and steer conversations, which is an incredible advantage when a potential buyer is deciding to contact an originator in the real estate lending industry.

In a great article from The New York Times entitled "Don't Scoff at Influencers. They're Taking Over the World," author Kevin Roose discusses his recent attendance at VidCon, an annual social media convention. This year's VidCon conference had panels such as "Curating Your Personal Brand" and "How to Go Viral and Build an Audience." It is no surprise that these topics are being covered at VidCon, but they also are hot topics for originators.

Roose points out that "influencers have been running the world for years. The ability to stay relevant and attract attention to your work has always been critical. Just as the 20th century groomed a generation of children to be steeped in the ethos of TV culture, the 21st century will produce a generation of business moguls who grew up chasing clout online."

This shift will impact all salespeople who must adapt to a new selling environment of being known in your territory.

For some originators, this new world of selling is a bridge too far. They don't believe that it is their responsibility to create a personal brand. Instead, selling for them is limited to pricing. Hence, lower pricing is the answer to their production woes.

Unfortunately, they are similar to the Slowskys, the famous turtle family in the Comcast commercial who believe that the fax machine is state-of-the-art technology. Becoming recognized as an expert with valuable content is what makes an originator a star in their own community. There is no excuse: social media platforms are free. It is more about committing a part of the day to establish your personal brand by using these sales tools. Don't be a Slowsky!

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