New American Funding will deploy the Black Knight Servicing Digital solution, which provides borrowers with an easy way to manage their loans and access details about how much wealth can generated from their real-estate assets.
Servicing Digital will also help New American Funding strengthen customer relationships and increase retention by giving their consumers easy, round-the-clock access to home and loan information. New American Funding is a family-owned mortgage lender with a servicing portfolio of than 100,000 loans and a portfolio of $27 billion.
"Implementing Servicing Digital offered New American Funding a high-quality solution to quickly respond to our customers' need to easily access information and make real-time payments from their mobile devices," said Roger Stotts, executive vice president and chief servicing officer for New American Funding.
Servicing Digital gives homeowners the ability to easily perform tasks and view information related to their mortgages. The aim is to deliver mortgage, property and local housing market data to the consumer through Black Knight's servicing system. Also, it provides access to the firm’s property records database, advanced analytics, and automated valuation models.
"With this solution, our customers have access to the information they need to make better decisions about their loans and help them achieve their financial goals," said Stotts.
New American Funding will be implementing the solution's native mobile app, which will be branded with New American Funding’s log and colors. Servicing Digital will also be offered as a responsive web design.
"Our solution will help New American Funding improve how its customers manage their home wealth and help the company's business grow," said Joe Nackashi, president of Black Knight.