First Bank had deployed the servicing and risk platforms from Black Knight.

The bank implemented MSP, which supports first mortgages as well as home equity loans and lines of credit. First Bank is now using this comprehensive, unified platform to manage all of its mortgage servicing processes, including loan boarding, payment processing and default management.

“We’re looking forward to this system supporting First Bank’s strong commitment to compliance initiatives and customer support,” said Rob Chaney, president of loan operations for First Bank. “We believe the MSP system will provide our customers and employees with an exceptional servicing experience.”

Also, First Bank is using several servicing-focused analytic tools from Black Knight’s new Actionable Intelligence Platform. It’s engineered to help generate and protect revenue, improve efficiency and performance, and support vital compliance initiatives by putting the right information in front of the right people at the right time.

As a result, everyone--at every level of the enterprise--knows what their next step should be, based upon thorough and expert analysis of the data at hand. First Bank will use the Actionable platform to help monitor portfolios and receive real-time alerts on critical lien-related indicators, and provide insight into monthly prepayment and delinquency trends

“Our MSP system will elevate First Bank’s ability to enhance the customer experience with industry-leading capabilities and actionable analytics,” said Joe Nackashi, president of Black Knight. “[MSP offers] significant advantages to First Bank’s servicing operations and provide both the proven technology and insightful actions to drive greater operational excellence.”

FirstBank operates in Colorado, Arizona and California, and is the largest locally owned banking organization in Colorado, serving more than 750,000 customers.