Amerifirst Home Mortgage has gone live with a mobile tool that delivers detailed, timely and personalized information to borrowers about the value of their homes and potential to build wealth from those real estate assets. Black Knight’s mobile solution, Servicing Digital, was launched in June and is a component of Black Knight's LoanSphere platform. Amerifirst is the first lender to go live on the mobile solution.
Borrowers gain access to detailed, timely and highly personalized information to Amerifirst customers about the value of their homes and how much wealth can be built from these real estate assets. Also, Servicing Digital helps is designed to enhance relationships and increase retention by giving consumers easy, round-the-clock access to home and loan information.
"At Amerifirst, we are passionate about being a true partner to our customers and providing them with tools and information to support their financial well-being," said Greg Warner, director of Loan Servicing, Amerifirst Home Mortgage. "Adding Servicing Digital to our offerings gives our customers easy mobile access to their loan details, while also providing up-to-date information on estimated home values, recent sales in their neighborhoods, opportunities for maximizing equity and refinancing options."
Amerifirst is using the native mobile app version of the Servicing Digital solution. Servicing Digital is also available as a responsive web design.
Servicing Digital gives homeowners the ability to easily perform tasks and view information related to their mortgages through a simple, user-friendly interface, while providing a platform for continual engagement between servicers and their customers.
The innovative, consumer-centric solution delivers useful information specific to an individual's mortgage, property and local housing market by accessing the servicer's data through Black Knight's comprehensive, end-to-end MSP system, as well as the company's industry-leading property records database, advanced analytics and automated valuation models.
Servicing Digital presents loan, home and neighborhood information dashboards in a clear, intuitive design with easy-to-use navigation. It lets servicers stay in regular contact by providing insightful, value-add information to customers wherever they are, when they need it most.
"By adding Servicing Digital's innovative capabilities, Amerifirst will be able to continually engage with its customers, which will help increase both satisfaction and retention," said Joe Nackashi, president of Black Knight.
