-        Servicing Digital is a consumer-facing web and mobile solution that allows mortgage servicers to give customized information to their customers about their homes and             mortgages, as well as a wide variety of self-service capabilities

-        Servicing Digital helps cultivate deeper, more fruitful and long-lasting customer relationships by providing a direct communications channel with the servicer, as well as valuable information about the consumer’s home, neighborhood and loan 

-        Integrations provide automated valuations, detailed refinance pricing, support for loss mitigation and bankruptcy, and connections to mortgage insurance companies 

JACKSONVILLE, Fla. – Aug. 4, 2021 – Today, Black Knight, Inc. (NYSE:BKI), a leading provider of software, data and analytics to the mortgage and consumer loan, real estate and capital markets verticals, announced it has enhanced its innovative Servicing Digital solution by integrating it to several of the company’s other products, including its loss mitigation, automated valuation model (AVM), and product, pricing and eligibility (PPE) solutions.

Servicing Digital, an interactive, consumer-facing web and mobile solution, provides Black Knight servicing clients’ customers with timely, customized information about their mortgages and homes, as well as a wide variety of self-service capabilities. The new integrations add features and enhance capabilities that benefit both customers and servicers, while providing consumers with a more transparent and consistent mortgage experience. 

“From the beginning, Black Knight’s vision for Servicing Digital has been to help servicers provide consumers with a one-stop shop for all tasks related to their mortgage and home throughout the servicing journey,” said Joe Nackashi, president of Black Knight. “In just two years, we’ve seen significant demand for our Servicing Digital solution from new and existing servicing clients – a testament to the fact that today’s consumers are hungry for digital capabilities that complement their busy lives.”

Integrated AVMs from Black Knight’s Collateral Analytics allow consumers to track the current value of their home within Servicing Digital, leveraging the same models used by lenders to underwrite loans, calculate refinancing opportunities and evaluate portfolios. 

Black Knight has also added an integration with its Optimal Blue PPE – the most widely used product and pricing engine in the mortgage industry – to give consumers access to personalized refinance pricing and eligibility from the convenience of any device, at any time, in any location. This gives servicers a mechanism to automatically share detailed information with consumers, helping to deepen customer relationships and provide recapture opportunities to improve retention.

Black Knight has also integrated Servicing Digital with its Loss Mitigation solution, which lets customers initiate requests for assistance or modifications through an advanced self-service prompt within the app as a digital alternative to calling customer service. The integration results in significant efficiencies, particularly in light of the large volumes of post-forbearance workout plans servicers will be facing in the coming months. Likewise, a direct integration with Black Knight’s Bankruptcy solution enables customers in bankruptcy to access current loan information and send secure messages to their servicers.

Leveraging a robust, API-forward approach to innovation, Black Knight has also enabled connections to insurance marketplaces and home project management services, giving customers the power to browse and select homeowner’s insurance policies directly within Servicing Digital.

“The power of Black Knight is that we are able to bring many of our solutions together to create a better experience for the customer and create efficiencies for servicers,” said Nackashi. “With retention rates near historic lows, a growing number of servicers are realizing that delivering a superior customer experience is instrumental to success. Black Knight remains committed to delivering integrated solutions, such as Servicing Digital, that help servicers exceed their customers’ expectations.”

Conversational AI tech, “Robin,” holds conversations with clients to collect information, field questions

June 8, 2021  McKinney, TX — Marlton, N.J.-based National Integrity Title Agency, a full-service settlement services and title insurance company, has deployed “Robin,” conversational AI-powered technology designed to manage routine and recurring conversations with clients without the need for human involvement.

“Robin” is a custom-branded version of “Alanna,” developed by the McKinney, TX-based firm alanna.ai. The technology helps title agencies collect information, field routine questions and engage in recurring conversations with REALTORS, homebuyers and sellers via SMS text or web chat.

“Exceptional client service is our mission,” said George E. Dufield, Sr., CEO and Co-Owner of National Integrity Title Agency. “Robin handles the typical questions or information requests that staffers need to manage hundreds of times a month, allowing our team to focus on smoother, faster closings. Our clients are satisfied with their conversations with Robin, and our staff is free to spend more time and focus on things like customer interaction on more complex issues or, simply doing what it takes to produce a trouble-free closing.”

“Title agents have told us again and again that, especially at the end of the month, they struggle to actually get closings done because they are inundated with recurring—yet important—calls and emails with questions like ‘When is my closing scheduled?’ or ‘What do I need to bring with me?’ said alanna.ai President Hoyt Mann. “These are important questions, and important to exceptional customer service, but we’ve found that when people can get the information they’re seeking 24/7 via text or web chat and their inquiry is satisfied completely, they’re perfectly happy interacting with a conversational AI assistant instead of a person. And they’re even more satisfied when closings happen as quickly as they possibly can because the title agency is not spending its time on the phone or sending emails. In that sense, Robin is a customer service superhero.” 

June 8, 2021  Philadelphia, Pennsylvania –Loan origination system developer LendingPad has integrated with LodeStar Software Solutions’ rate calculator platform to streamline the origination and closing process for clients.

The integration will allow mortgage lenders using the LendingPad platform (and their applicants) to search and compare loans with accurate rates and cost estimates included. 

Founded in 2013 and utilized by thousands of originators nationwide, LodeStar helps mortgage originators effectively manage their third-party closing costs to save both time and money as well as maintaining TRID (TILA-RESPA Integrated Disclosure Rule) compliance. Quotes are automated in the lender system and 100% guaranteed for accuracy. 

Leveraging from a highly scalable cloud infrastructure, LendingPad is a web-based, end-to-end LOS that focuses on streamlining the back-office operations for lenders to improve efficiency, reduce costs and help loan originators focus on their production.

“As we enter one of the strongest purchase markets we will have seen in years, lenders will be taking aggressive steps to compete for market share, including streamlining processes and improving the borrower experience,” said Jim Paolino, CEO of LodeStar. “Both LodeStar and LendingPad were built upon the same, supporting premise: make the mortgage transaction smoother, faster and more efficient. This integration will only help advance that objective.”

Dan Okavage, an independent originator from The Okavage Group, has seen strong results from the integration while working with Concord One Financial. "With just a few clicks, I am able to guarantee my fee sheet is spot on for compliance and zero chance for tolerance cures,” he said. “For the loan officer that is licensed in multiple states, this is totally worth the time saved from manual inputs. And it’s effective for single broker owners as well as multiple LOs.”