While artificial intelligence is often referenced in the media and trade papers, AI sounds more like something from Star Trek and not a practical tool for helping salespeople. Nothing could be further from the truth, especially considering the rampant growth of voice-controlled technology. In 2019, there were an estimated 3.25 billion digital voice assistants in use around the world.

The Consumer Financial Protection Board (CFPB) has sued mortgage lender Monster Loans for allegedly obtaining consumer report information unlawfully and giving it to companies hawking debt relief for student loans, the agency has announced.

A former Fannie Mae sales representative in Southern California has received a sentence of more than six years in prison for a property kickback scheme, according to federal prosecutors. So reports the Associated Press.

According to the MBA industry forecast for 2020, refinance volume is projected to drop by 24% from last year. The MBA predicts that refinance volume will decline even further in 2021 and 2022 with a decrease of up to 29% from 2019.