SAN DIEGO, Calif., Oct. 17, 2019 – Mortgage Capital Trading, Inc. (MCT), a leading mortgage hedge advisory and secondary marketing software firm, announced that the study results from STRATMOR Group’s 2019 Technology Insight Study show MCT as the industry leader in lender share, overall satisfaction, and Lender Loyalty Score® in the Production Pipeline Hedging category.
STRATMOR reported that this year’s sample includes responses from 250 mortgage professionals representing 209 unique lenders. Using 2017 HMDA data, the survey sample represents 29 percent of the market.
75.1 percent of respondents use third-party tools for Production Pipeline Hedging and 39.9 percent chose MCT, giving MCT the highest Lender Share among pipeline hedging providers.
This year MCT again had the highest Lender Loyalty Score®, which is an indication of how likely lender clients are to stay with their vendor. MCT scored an impressive 86.4 out of 100 with the average competitor at a distant 37.9. In addition, MCT also had the highest Overall Satisfaction of any vendor measured in the study, coming in at 9.3 out of 10.
“We are elated to again receive the highest scores in our category in STRATMOR’s Technology Insight Study, which we see as a direct reflection of how diligently we work to support our clients,” stated Curtis Richins, president at MCT. “We’ve introduced a number of innovative technology solutions over the last few years, which combined with our commitment to exceptional client service has helped catapult us into the industry-leader position.”
MCT’s Trade Auction Manager (TAM) and the new MCTlive! mobile appare among the most recent innovations differentiating the MCT client experience. TAM has enabled electronic trading of TBA mortgage-backed securities while the MCTlive! mobile app allows users to manage their pipeline on-the-go. According to Andrew Stringer, Director of Capital Markets at First Bank, “As a busy professional and a new dad, the ability to react quickly to market changes whether I’m at a branch, a conference, or a coffee shop is a huge game changer.”
MCT is proud of the experience clients shared as part of the STRATMOR Group’s 2019 Technology Insight Study, and remains dedicated to client profitability, efficiency, and growth. To learn more about MCT’s unique blend of award-winning technology and best-in-class customer service, visit the About MCT page.