“At Santander, we place the customer at the center of our business, and I’m pleased to be working with Rocket to deliver a convenient and simplified digital mortgage experience for our customers,” said Patrick Smith, Head of Consumer and Business Banking at Santander Bank. “Our relationship with Rocket Mortgage is another example of how Santander Bank is evolving our business and continuing to pursue opportunities for our customers to save, invest and manage their money at Santander.”
The Bank’s clients can experience Rocket Mortgage’s online experience by visiting SantanderBank.com/Mortgages or, if they would rather talk to a home loan expert, there is a dedicated team of Rocket Mortgage bankers ready to help them. No matter how they start the process, Santander clients can always contact Rocket Mortgage’s experts by phone, email or online chat.
In addition to dedicated resources provided for Santander clients, Rocket Mortgage will provide discounts on loan costs and closing costs with enhanced discounts for Santander Private Clients and employees who close loans within the program.
“This relationship between Rocket Mortgage and Santander is a perfect fit. Both companies are passionate about delivering exceptional client experiences. Rocket has spent decades building industry-leading technology to make every step in the mortgage process easier. We’re excited to offer a world-class experience to Santander clients,” said Bob Walters, CEO of Rocket Mortgage. “This is just the beginning of what we believe will be a long relationship between our companies as we innovate together to develop more ways to delight our clients.”
Santander Bank has nearly 2 million clients, principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania and Delaware. Santander ranked second in banking mobile app satisfaction among regional banks on J.D. Power’s 2022 U.S. Banking Mobile App Satisfaction study that tracks overall customer satisfaction with banking and credit card providers digital offerings.