SAN DIEGO (February 9, 2020) — The Mortgage Bankers Association (MBA) released its year-end ranking of commercial and multifamily mortgage servicers’ volumes (as of December 31, 2019) here today at the 2020 Commercial Real Estate Finance/Multifamily Housing Convention & Expo.

At the top of the list of firms is PNC Real Estate/Midland Loan Services, with $702 billion in master and primary servicing, followed by Wells Fargo Bank, N.A.  ($700 billion), KeyBank National Association ($306 billion), Berkadia Commercial Mortgage LLC ($280 billion), and CBRE Loan Services ($228 billion).

Among servicers with retained or purchased servicing of U.S. mortgaged, income-producing properties, Wells Fargo, PNC/Midland and KeyBank are the largest primary and master servicers for CMBS, CDO or other ABS loans; PGIM Real Estate Finance is the largest for credit company, pension funds, REITs, and investment fund loans; Wells Fargo, Walker & Dunlop, and Berkadia are the largest for Fannie Mae loans; Wells Fargo, KeyBank, and PNC are the largest for Freddie Mac loans; Orix Real Estate Capital, Walker & Dunlop, and Berkadia are the largest for FHA & Ginnie Mae loans; JLL, NorthMarq Capital, and CBRE for life insurance company loans; and Wells Fargo for loans held in warehouse. PNC, Wells Fargo, and CWCapital Asset Management LLC are the largest named special servicers.

Wells Fargo, PNC, and PGIM Real Estate Finance are the top servicers for loans held in own portfolio, U.S. mortgaged, income-producing properties.

PNC, Berkadia, and SitusAMC are the top fee-for-service primary and master servicers of U.S. mortgaged, income producing properties; Wells Fargo, Trimont Real Estate Advisors, and KeyBank rank as the top master and primary servicers of other types of commercial real estate-related assets located in the U.S.; and Situs, CBRE, and Mount Street are the top primary and master servicers of non-US CRE-related assets.

A primary servicer is generally responsible for collecting loan payments from borrowers, performing property inspections and other property-related activities. A master servicer is typically responsible for collecting cash and data from primary servicers and then providing that cash and data, through trustees, to investors. Unless otherwise noted, MBA tabulations that combine different roles do not double-count loans for which a single servicer performs multiple roles. The tabulations can and do double-count across servicers’ loans for which multiple servicers each fulfill a role.

Specific breakouts in MBA’s 2019 Commercial/Multifamily Servicer Rankings survey include:

• Total Primary and Master Servicing;
• U.S. Mortgaged, Income-Producing Properties, Loans Held in Own Portfolio, Total;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Total
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, CMBS,  CDO or other ABS loans;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Commercial Bank and Savings Institution Loans;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Credit Company, Pension Funds, REITs, and Investment Funds Loans;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Fannie Mae;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Freddie Mac;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Federal Housing Administration (FHA) and Ginnie Mae;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Life Insurance Companies;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Loans Held in Warehouse;
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Named Special; Total;
• U.S. Mortgaged, Income-Producing Properties, Other Fee-For-Service, Primary and Master; Total;
• U.S. Other CRE-Related Assets, Primary and Master, Total; and
• Non-U.S. Total, Primary and Master, Total.

The report includes a ranking of more than 100 master and primary servicers. You can download the full report here:www.mba.org/documents/research/YE19ServicerRanking.pdf.