At the top of the list of firms is Wells Fargo Bank, N.A., with $675.3 billion in master and primary servicing in 2018, followed by PNC Real Estate/Midland Loan Services ($612.4 billion), KeyBank National Association ($256.6 billion), Berkadia Commercial Mortgage, LLC ($235.9 billion), and CBRE Loan Services ($189.4 billion).

Among servicers with retained or purchased servicing of U.S. mortgaged, income-producing properties, Wells Fargo, PNC/Midland and KeyBank are the largest primary and master servicers for CMBS, CDO or other ABS loans; Cohen Financial, a Division of SunTrust Bank, is the largest for credit company, pension funds, REITs and investment fund loans; Wells Fargo, Walker & Dunlop, and Berkadia are the largest for Fannie Mae loans; Wells Fargo and KeyBank are the largest for Freddie Mac loans; Red Mortgage Capital, LLC, Walker & Dunlop and Berkadia are the largest for FHA & Ginnie Mae loans; HFF, LP, NorthMarq, and CBRE for life insurance company loans; and Wells Fargo for loans held in warehouse. PNC and Wells Fargo are the largest named special servicers.

Wells Fargo, MetLife and PGIM Real Estate Finance are the top servicers for loans held in own portfolio, U.S. mortgaged, income-producing properties.

PNC and Berkadia are the top fee-for-service primary and master servicers of U.S. mortgaged, income producing properties; Capital One Financial Corp and Wells Fargo rank as the top master and primary servicers of other types of commercial real estate related assets located in the U.S.; and Situs and CBRE are the top primary and master servicers of non-US CRE-related assets.

A primary servicer is generally responsible for collecting loan payments from borrowers, performing property inspections and other property-related activities. A master servicer is typically responsible for collecting cash and data from primary servicers and then providing that cash and data, through trustees, to investors. Unless otherwise noted, MBA tabulations that combine different roles do not double-count loans for which a single servicer performs multiple roles. The tabulations can and do double-count across servicers’ loans for which multiple servicers each fulfill a role.

Specific breakouts in the MBA survey include:

• Total Primary and Master Servicing
• U.S. Mortgaged, Income-Producing Properties, Loans Held in Own Portfolio, Total
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Total
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, CMBS,  CDO or other ABS loans
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Commercial Bank and Savings Institution Loans
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Credit Company, Pension Funds, REITs, and Investment Funds Loans
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Fannie Mae
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Freddie Mac
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Federal Housing Administration (FHA) and Ginnie Mae
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Life Insurance Companies
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Loans Held in Warehouse
• U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Named Special; Total
• U.S. Mortgaged, Income-Producing Properties, Other Fee-For-Service, Primary and Master; Total
• U.S. Other CRE-Related Assets, Primary and Master; Total
• Non-U.S. Total, Primary and Master, Total

The report includes a ranking of more than 100 master and primary servicers. You can download the full report here.

The Mortgage Bankers Association (MBA) is the national association representing the real estate finance industry, an industry that employs more than 280,000 people in virtually every community in the country. Headquartered in Washington, D.C., the association works to ensure the continued strength of the nation's residential and commercial real estate markets, to expand homeownership, and to extend access to affordable housing to all Americans. MBA promotes fair and ethical lending practices and fosters professional excellence among real estate finance employees through a wide range of educational programs and a variety of publications. Its membership of over 2,300 companies includes all elements of real estate finance: mortgage companies, mortgage brokers, commercial banks, thrifts, REITs, Wall Street conduits, life insurance companies, and others in the mortgage lending field. For additional information, visit MBA's Web site: www.mba.org.