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Servicer Retention Rates Fall in Q3: Black Knight

After hitting an 18-year low in Q4 2018, refinance lending has nearly doubled (+94%) over the past three quarters. In Q3 2019, refinance lending hit its highest level in nearly three years.

The bulk of that increase was driven by people refinancing to improve the rate or term on their current mortgage, with five times the number of rate/term refinances as in Q4 2018.

“After hitting an 18-year low in the fourth quarter of 2018, refinance lending has nearly doubled since then,” says Ben Graboske, Black Knight Data & Analytics President. “The bulk of that increase was driven by people refinancing to improve the rate or term on their current mortgage, with five times the number of such rate/term refis as there were in Q4 2018."

Cash-outs were up too (a much more modest 24% over Q4 2018), but still made up 52% of Q3 refinances, with homeowners withdrawing more than $36 billion in equity via cash-out refinances, the highest amount in nearly 12 years. Also, keep in mind that any upward movement in rates would likely drive the cash-out share of refi lending higher.

Despite all that new refinance business, servicer retention rates suffered. Just 22% of borrowers stayed with their servicer post-refinance in Q3. Even when looking specifically at rate/term refis–historically easier business for servicers to retain–servicers lost the business of nearly three out of four (74%) of these borrowers. But even that is better than the 81% of cash-out refi borrowers whose business servicers lost post-refinance.

In Q1 and Q2 2019, vintage borrowers accounted for one of every five refis. As of Q3, that share bumped up to nearly a third of all refinance originations. And while retention of 2018 borrowers is the best of any vintage, retention dropped from 35% in Q1/Q2 to just 30% in Q3.

YTD 2019 Vintage Loans Now Make Up 17% of the Total Active Mortgage Market

The data also showed that borrowers' motivations for refinancing are anything but uniform.

Newer-vintage borrowers (2017-2019) tend to carry much higher balances and are primarily refinancing to cut their rates. On average, 2018 vintage borrowers had pre-refinance balances of $380K; early-2019 loans had balances of $560k. Just 18% and 21% of these folks (respectively) withdrew equity–as compared to 52% in the market as a whole.

On the other hand, homeowners refinancing out of 2008-2011 vintages had much smaller average balances ($160K-$172K), but more than 80% of those refis were cash-outs.

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