U.S. Bank, the fifth largest commercial bank in the U.S., will implement Black Knight’s Servicing Digital solution.
The web solution delivers detailed, timely and highly personalized loan information to the bank’s mortgage customers about their loans and delivers “what-if” simulators and tools to show how wealth can be built from these real estate assets.
Servicing Digital is a responsive web and mobile solution that gives customers of financial institutions fast, around-the-clock access to home and loan information that is relevant and easy to understand. It provides servicers with a platform for continual engagement with their customers to build stronger relationships.
“At U.S. Bank, we work hard to provide simple and useful customer experiences by offering tools such as the new Servicing Digital solution,” said David Little, executive vice president of servicing and default for the bank. “This update allows us to give customers valuable details about their most important asset, their home.”
Servicing Digital provides customers with useful information specific to their mortgage, property and local housing market by accessing the servicer’s data on the comprehensive, end-to-end Black Knight MSP system, as well as the company’s industry-leading property records database; advanced analytics; and the option to use automated valuation models.
The solution, which was built for and tested by consumers, presents information on loan, home and neighborhood dashboards in a clear, intuitive design with easy-to-use navigation. Servicing Digital helps servicers connect regularly with customers by providing insightful, value-added information to customers wherever they are, when they want it.
“U.S. Bank will be able to offer this consumer-centric solution to help customers make more informed decisions about building wealth from their real-estate assets, and ultimately help them retain more customers,” said Anthony Jabbour, CEO of Black Knight.
Servicing Digital enables U.S. Bank to customize the application, integrate it into the bank’s platforms, and to match U.S. Bank’s brand identity, providing a seamless user experience. The bank will use Servicing Digital as a responsive web application integrated with its banking website and mobile apps.