Estimated reading time: 0 minutes, 50 seconds

Black Knight, Quicken Loans Broaden Partnership

Black Knight and Detroit-based Quicken Loans announced the companies have broadened their relationship as Quicken Loans extended its contract for Black Knight’s MSP servicing system and is adding multiple Black Knight solutions. Additionally, Black Knight purchased the source code for Quicken Loans’ “Cyclops” mortgage servicing customer relationship management (CRM) software.

e-->The Cyclops software provides a number of tools Quicken Loans uses to meet the needs of mortgage consumers. This software suite will serve as the foundation for a customer service solution that Black Knight will be offering to clients of MSP servicing system.

Upon launch, this software from Black Knight will include highly personalized information about loans, homes and neighborhoods. For example, by accessing the home’s value, a customer service professional can present refinance and home equity opportunities to borrowers. This solution will give professionals the ability to provide an omni-channel customer experience, whenever and however the customer wants to interact with their servicer, which will result in deeper borrower relationships and increased customer retention.

Read 1451 times
Rate this item
(0 votes)

FOLLOW US

PMG360 is committed to protecting the privacy of the personal data we collect from our subscribers/agents/customers/exhibitors and sponsors. On May 25th, the European's GDPR policy will be enforced. Nothing is changing about your current settings or how your information is processed, however, we have made a few changes. We have updated our Privacy Policy and Cookie Policy to make it easier for you to understand what information we collect, how and why we collect it.