It’s the first time cost-cutting has topped mortgage lenders’ business priorities since 2017, according to Fannie Mae. “Overall, mortgage lenders appear to be adapting their business priorities to meet what they believe are a new set of challenges,” Fannie Mae’s chief economist Doug Duncan wrote in a blog post.
Talent management was the second most frequently named priority, pulling ahead of business process streamlining, which remains in third. Falling from the top three was consumer-facing technology investment.